We are sorry to hear that our offer code did not work on your recent order.
Promotional codes have limitations on usage and quantities. Send us at firstname.lastname@example.org the code we are trying to use, and we will troubleshoot on our side.
In any case, we will be honoring that promotion for you and applying it to your recent order.
You should receive an email once this credit has been applied notifying you it has been completed. We thank you for your patience and apologize for any inconvenience.