We want to reassure you there is nothing wrong with the product. Cliradex normally has a fresh, cooling sensation. If you are experiencing a "burning" sensation, this may be because the skin is compromised somehow. A useful analogy would be like putting alcohol on a wound.
Here are a few tips if you have sensitive skin:
- Avoid using Cliradex right after bathing. Skin pores may be exfoliated and are more exposed than usual.
- Wipe gently with Cliradex.
- Avoid direct contact with your eyes. Keep eyelids gently closed when using Cliradex.
We recommend that during the application:
1 - Close your eyes firmly without squinting too much.
2 - Gently wipe Cliradex across the lid and surrounding skin. Don't try to press too much on your eyelid skin or into the eye's corner (caruncle).
3 - Allow Cliradex to air dry briefly (30s) before opening eyes.
If your results don’t improve, then please do not continue to use Cliradex, as you may have a skin allergy to essential oils.
Should you have any other questions or concerns, please do not hesitate to contact us at email@example.com.