In July and August 2022, counterfeit Cliradex towelettes were sold on Amazon by vendors other than Cliradex. Sellers names were Warehouse Centere, US MINI'S MART, Mainely Knits, K and R Used Books,
Bio-Tissue, InterActive, and Books small.
How to identify it:
The counterfeit looks like the original, an identical copy of the box and towelettes pouches. However, the envelopes look slightly different. The envelopes look thinner and the actual wipes are much thinner and dryer. They also do not smell the same and do not have a mild sting.
What to do:
To identify your order, please send us the following information:
- Pictures of the product which include the bottom of the box where the Lot number is located
- A copy of your Amazon Order/invoices available from your own account (under Your Account/Your Order/printable order summary).
Please contact Cliradex support at firstname.lastname@example.org with the proper information. The support team will be able to confirm if your product is counterfeited.